HelpDesk

Our HelpDesk is manned business hours Monday to Friday with highly trained personnel – not ‘call-loggers’. Automate Technology utilises a dynamic call routing system to ensure you are connected, where possible, to an engineer who has first-hand knowledge of your equipment and configuration; reducing the time between reporting the call and its resolution. The HelpDesk also uses an in-depth ticketing system to facilitate the logging, tracking and updating of your call. Clients are then notified via email with any updates to their logged calls.

Remote Online Support

Automate offers a No-Fix, No-Fee, “Pay As You Go” service for Non-Contract Customers. To avail of our Instant Remote Technical Support with a 20 Minute Guaranteed Response Time phone our Sales Team on 01-2650010 and get sorted now.

Automate Technology – Making I.T Work.